Shipping and Returns
UK Standard Delivery
(includes Mainland, Highlands, Isles, Northern Ireland & BFPO) Free
Where our standard delivery service has been selected we aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 3-5 working days from the moment you place your order.
Please note that Standard delivery is a non trackable service.
All product prices quoted are sold as a Flat Fee.
Please note that we cannot accept orders billed to or addressed to PO Boxes.
If you are not completely happy with your online purchase you can return it to us, within 30 days of receipt. Provided you comply with the terms below we will refund the price of the goods.
If the product is faulty (meaning it is not of satisfactory quality, not fit for purpose, or not as described), again you can return it to us within 30 days (longer periods may in some circumstances apply under the Consumer Rights Act 2015), and we will refund the price paid, the basic delivery charge, and the cost of packaging and postage for returning the product (please see below) to your original method of payment.
Other than in the case of faulty products, we will only accept the return of unopened/ unused products.
Please make sure you return items through a traceable service for your safety. The parcel is your responsibility until it reaches our warehouse, so we strongly recommend you obtain a proof of postage, as without this we will be unable to assist you further. Please note that you will be responsible for the costs of returning the item(s) to us unless faulty.
When returning your purchase please allow 28 days from the day the parcel is posted for your refund to be processed or your replacement to be dispatched. We will email you to let you know when your refund or your replacement order has been processed. Refunds will be processed within 7 days of receiving your parcel. It may take up to 7 days for the refund to show in your account